ScreenMeet Support: A Remote Support Application for Android Devices
ScreenMeet Support is a free remote support application designed for Android devices. This app allows support technicians to troubleshoot issues and problems that users may encounter on their device. However, users must only download this app if directed to do so by a trusted technician who will provide them with a session code to start the session.
Once connected, technicians can see the user's screen and use a laser pointer to indicate where the user should tap. Users can also show their device settings, apps, and camera to the technician. Additionally, users can highlight issues they need help with by drawing on the screen.
It is important to note that the Accessibility API is used to provide the authorized remote agent with the ability to assist the end-user by using ScreenMeet's remote control feature. If the remote agent requests this feature, users will be prompted to allow Accessibility permissions to the ScreenMeet Support app.
